A multiplier may be applied to ride fares during rush hours (high demand), as per the cases laid out in the Terms of Use.

Cancellation fees apply if the ride was cancelled after the vehicle was dispatched at the expense of the service, or if the passenger never arrived at the pickup point. If a surge multiplier applies to pickup, a cancellation fee applies if the ride is cancelled at the expense of the service later than 3 minutes after the ride is confirmed. Cancellation fees are calculated the same way as the ride cost (for the period from the moment the vehicle arrived at the pickup point or the pickup time in the ride details, whichever is later, until the ride was cancelled), or set as identical to the pickup fee (if applicable). City rates apply as regards cancellation fees for airport rides, except for the pickup fee, which is calculated as an out-of-city pickup based on the service class. In this event, the maximum cancellation fee cannot exceed the fare of a 10 minute ride (including no-charge waiting based on the service class, if applicable).

If there is a dispute between you and the driver, you can use Yandex's internal customer support system, which is available free of charge, to resolve the dispute. You can also use the European Commission's online dispute resolution platform or the Consumer Rights Centre's Out-of-Court Consumer Dispute Resolution Database. For avoidance of doubt, Yandex.Taxi B.V. is a provider of the mobile application service, transportation service is rendered by a carrier.

The rates are valid until 26.09.2023.